Duties of Event Manager to Satisfy Guests at Events
Every event planner wants to satisfy the guests who come to attend their events. By concentrating on the minor details of the event you can make it eye catching for guests. Design an event that remains in the memories of guests for life time. If you will face some unexpected problem like timings, delivery and catering services, then follow the given steps and rules for the satisfaction of the guests.
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Walkway Spaces
The most common complaint of the guests is walkway spaces between the sitting arrangement. You really need to identify this problem before the guests start mentioning it to you. Check all troubles according to the thinking and perspective of guests. Suppose you are a guest and get late to reach the venue, now you need to run to the place crossing the several guests. Without walkway space that won’t be possible for you. Be critical in your thinking and guess what actually guests wants from your management strategies.
Fast Processes
Everyone expect lines and long waits at events, but that doesn’t mean that people like to waste their precious time. Every process should be fast from registration of tickets and receiving the guests on time. You need extra team members and staff to solve this issue. Make some plan to hire extra staff to help you in the case of delay of process. Also focus on VIPS because their complain issues are always more than the normal guests.
Proper Sign Boards
Usually many people are visiting the venue at first time. You really need to direct them clearly with the help of proper sign boards and maps. Sign boards help the guests to reach the correct venue destination and provide them comfort in all ways. Also create sign boards for dining room, rest room and wash rooms. People will really complain if they get lost at any place during the event.
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Efficient Staff Members
If you hire 15 volunteers and trainers for your event and don’t train them properly than you have made a big mistake. Just take a class of almost 30 minutes before the start of event and guide the volunteers about the direction of common room, waiting room, rest areas, kitchen and dining room. Assign each person with some specific task and discuss all quires with them. You will really increase the level of approval and happiness of guests by training your staff members.
Be Positive and Practical
When people start their people it’s better for you to go every table and ask the guests how the food is going. Frequently visit all the guests and ask about any problem they are facing. You can also request your staff member to visit the specific group of people after some time to ask about the troubles. This is very simple and practical approach to achieve the satisfaction and trust of guests. If you come to know about any problem during it, then solve it there and then. Your staff members must be very cooperative and steady to help you out.
